the world’s best passenger experiences.
Better flow
The airport staff can meet and help passengers in their natural flow and avoid sending passengers from queue to queue.
Complete workspace
Air.Go Assistant features a complete workspace with all the same functionalities as a traditional check-in counter.
100 % mobile
The unit is battery-driven, motorized, Wi-Fi enabled, and can be used anywhere in the airport without plugging in any cables.
Ergonomic
The unit is height adjustable, includes a soft mat to stand on, and printers and other hardware are strategically placed to avoid bad working postures.
CUTE/CUPPS compatible
The Air.Go Assistant can be equipped with a fully CUTE/CUPPS work environment compatible with cute equipment from all major cute suppliers, making the unit a versatile complimentary support product for check-in.
Intuitive
The user friendly design offers the staff an easy operation of the unit’s functions, while still maintaining a minimalistic and clean design.
Value
1. Foldable monitor arm
Height adjustable, tillable and with 360 degree rotation of monitor
2. Battery display
Easily readable display with required battery information and charging status
3. Fixture for garbage bag
Fixture for garbage bag for paper waste
4. Central lock
Central lock on all drawers (Key or electronic with pin code)
5. Easy service access
Service hatch enables easy access to electrical parts and the integrated battery solution for technicians
6. Status light
Elegant contour LED light with status indication
7. Ethernet and charging port
Easy accessible charging port and ethernet extension port
8. Desktop light
Build in soft LED reading light for good working conditions in all environments
9. Workspace and storage
Complete workstation with integrated storage for PC, keyboard, scanners and more
10. Control panel
Central placed control panel with height adjustable controls and interface for the assisted motor drive
11. Printer drawers
Bag tag and boarding pass printer drawers prepared for full CUTE/CUPPS integration
12. Storage drawer
Drawer for international tags (e.g. heavy tags), or other airport specific equipment
13. Motorization
Electrical motor drive for assisted movement and antistatic and lockable wheels
Air.Go Assistant.
Perfect for your airport.
Supports self service check-in
Assists self-service bag drops with checking in passengers for a smoother travel experience.
Remote check-in
In general, it is beneficial to draw passengers with special needs away from the main flow to ensure better overall efficiency.
Cruise ship bag drop and
check-in
During the cruise guests can check in their luggage to avoid queues at the airport. At the same time, the airport achieves a better flow.
Visa Check (Immigration)
Strict document control and regulatory requirements add extra waiting time. The Air.Go Assistant provides an efficient workplace and authority for the airport employees.
Gate check-in (Pre-boarding)
The need for services at gates are often a neccesity – depending on passenger type. The mobile Air.Go Assistant can quickly and effectively be put into operation.
Service & PRM
Air.Go Assistant can be used for passengers that needs special attention. The unit can be customised for specific needs.
Air.Go Assistant in use
The use of Air.Go Assistant is designed to be intuitive and easy for the airport personnel. Maximising the floor time and minimising the maintenance.
Configurations
Air.Go Assistant comes in different configurations, but are visually the same minimalistic design. If full mobility is needed, the 2.0 features a electric motor insuring easy transportation during the day.
Versions
Product Details
The Air.Go Assistant is a compact unit with a small footprint and due to its height adjustable capabilities and the foldable monitor makes mobility and storages even more easy.
Weight including battery solution: 185 kg.
The mobile counter features a complete workspace and all the functionalities as a traditional check-in counter. Lockable Top drawer provides access to power- and usb supply and works as a secured space for keyboard, mouse, mobile devices and private documents.
The counter top has build in soft reading light helps airport staff in all enviroments while working as a privacy screen between passenger and airport staff. The central lock system ensures only authorized personnel have access to the unit.
The unit is height adjustable and have printers and other hardware are strategically placed to avoid bad working postures. Good positioned gribs allow for easy handling and transport of the unit and the monitor pole with flexible arms ensure monitor and equipment is always positioned correctly. A 360° rotation of monitor possible.
Shock-absorbing mat can be included for optmized comfort during the work day.
The Air.Go Assistant is battery-driven and can be used anywhere in the airport, without plugging in any cables, due to build in battery technology. The dedicated charging cable and plug-n-play charging solution ensures that the unit is always charged and ready for use.
Specifications
Build in rechargeable lithium* battery: 100Ah
Charging input voltage range: 187-265 VAC, 45 – 65 Hz
Output voltage for equipment: 230 VAC +/- 2%, 50Hz +/- 0,1%
Operation hours on battery*
- Minimum 12 hours of normal work with CUTE/CUPPS environment
- Up to 8 hours of assisted driving
- Up to 10 hours of continuous boarding pass/bag-tag printing*
- Standby time of 4 days
- Maximum charging time of 5 hours
*Alternative battery types can be selected
* Depending on the battery type
* 1 print/30 s
All materials are chosen for their properties, which make them particularly suitable for environments like airports. They are very durable, resistant to detergents, easy to clean and maintenance free, Furthermore, the materials are easy to customise regarding colour, graphics and surface finishes.
Cladding
Powder coated steel (all colours available, can be covered in foil with graphics)
Bottom section
Brushed stainless steel

The Air.Go Assistant can be equipped with a fully CUTE/CUPPS* work suited for airport environments. Dedicated installation space and power outlets ensure a safe and optimized installation of all needed hardware as PC, printers, monitor and scanners.
All access to equipment is locked and shielded for the daily user but can be easily accessed for servicing or upgrading including dedicated cable guiding.
*Amadeus, SITA, RESA and others on request.
Let's get in touch
Contact: Niels Marcus Pedersen
+45 40 90 06 02
niels@marcuspedersen.dk